Terms & conditions - Retail customers


In these terms and conditions:

‘Icon’ means Icon Art LLP, whose registered office is situated at Units 5 & 6 Malvern View Business Park, Stella Way, Bishops Cleeve, Gloucestershire, GL52 7DQ , registration number OC317782

‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;

‘us’ means Icon and you together; and

‘you’ and ‘your’ means the person ordering goods under these terms and conditions.

Your details

a. When you register with the Icon website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

b. If any of your details change, such as your credit card billing address, you must inform Icon. You may update your details by signing into your account on the Icon website, and update the relevant section.

The contract between us

a. Any contract for purchases made through the website will be with Icon Art LLP, whose registered office is situated at Malvern View Business Park, Stella Way, Bishops Cleeve, Gloucestershire, GL52 7DQ , registration number OC317782 (Icon).

b. Icon must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of despatch of the goods to you from our warehouse. Once payment has been received Icon will confirm that your order has been shipped by sending an email to you at the email address you provide in your registration form. Icon’s acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

c. Icon is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Withdrawal by you from the contract

a. You may withdraw your order for goods at any time up to the end of the seventh working day after you have received the goods. You do not need to give Icon any reason for withdrawing your order and will receive a full refund of monies paid to Icon.

b. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered out of the sealed package in which they were delivered.

c. To withdraw your order you must return the goods to Icon, Malvern View Business Park, Stella Way, Bishops Cleeve, Gloucestershire, GL52 7DQ stating that you are returning the goods and that you require a refund.

d. Once you have notified Icon that you are withdrawing your order, any sum debited to Icon from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.

Availability of goods you order

If Icon has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible.

Multi-buy offers

Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multibuy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price

Delivery of goods to you

a. Icon will post the goods ordered by you to the person and address you give Icon at the time you make your order. For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

b. Delivery will be via Royal Mail. All delivery times quoted on the website are estimates only, based on availability, normal processing and Royal Mail.

c. You will become the owner of the goods you have ordered when the goods are despatched to you from our distribution centre.

Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Icon has no control over additional charges in relation to customs clearance. Icon recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.


This is as follows:

a. If the goods Icon delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, Icon shall have no liability to you unless you notify Icon of the problem upon receipt. You can contact the Customer Services Team on 01242 679800 (8:30 – 17:00 GMT, Monday-Friday), alternatively you can email them at info@icon-art.com detailing the problem and leaving a contact telephone number.

b. If you do not receive goods ordered by you within 30 days of the date on which they were despatched to you, Icon shall have no liability to you unless you notify Icon after 30 days. You can contact the Customer Services Team on 01242 679800 (8:30 – 17:00 GMT, Monday-Friday), alternatively you can email them at info@icon-art.com detailing the problem and leaving a contact telephone number.

c. Icon will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to Icon under this condition and Icon shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force majeure

Icon shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which Icon excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement

These terms and conditions, together with the current Icon website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by Icon. These terms and conditions cannot be varied except in writing.

Promotional discount codes

We may occasionally offer discount codes to customers.

Discount codes are exclusive of online postage and packaging and can only be used once per person with one discount code to be used per transaction. Discount codes cannot be used with any other voucher, coupon or offer. Discount codes can only be used at time of purchase and not retrospectively. We reserve the right to withdraw codes at any time.

All discount codes are subject to their own terms and conditions.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. Icon shall not be responsible for any detrimental reliance you place on this web site or its contents.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Icon howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Neither Icon nor any of its partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of Icon or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with Icon, or using this site as a shopping resource. Any other use of materials on this site without the prior written permission of Icon is strictly prohibited.

Trade marks

Icon is the exclusive licensee of the Icon trade mark and get-up. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by Icon in respect of the use of any such trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.

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